Request account deletion
Verify your account email, choose what to delete, and submit your request here. You do not need to open the game or contact support.
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1. Verify your email
We will send a one-time code to your existing FaithAppBox account email. This does not create a new account or delete anything.
Check your email
Enter the code sent to . Your usual FaithAppBox sign-in email may call it a sign-in code.
2. Confirm your request
Verified account:
Request received
Your request is in our deletion queue. You do not need to contact support to submit it. We will email your verified account address when it is completed.
- Request number
- What will be deleted
- Status
- To be completed by
Keep your request number. Submitting again while this request is open returns the same request; it does not change what you selected. If you need to change it, contact support with this number.
Return to Radiant BlocksCannot access your account email or need help? Contact support@faithappbox.com. Never email your password or verification code.
What will be deleted?
- Your FaithAppBox sign-in account, including its email address and account profile.
- Cloud-saved game progress linked to that account, including saved boards, scores, Radiance, Scripture reading progress and settings.
- Linked public player profiles, profile photos, leaderboard entries and reading records in Radiant Blocks.
Your FaithAppBox account can be used across games. Deleting the account also removes its cloud saves for other FaithAppBox games. Choose “Only my Radiant Blocks data” in the form to keep your account and other games.
Deletion is permanent once completed. Signing in again later may create a new, empty account.
Timing and retained information
We complete verified deletion requests within 30 days and email you when the request is finished.
We remove your account and linked game records from active services. The following limited information may remain temporarily:
- Request information: we record your verified account ID and email, chosen deletion scope, verification time and request status while handling the request. We remove your contact email and any correspondence when we close it. We do not save your verification code in the request.
- Deletion record: we retain the minimum account identifiers needed to prevent deleted data from being restored, for up to 30 days after completion, then remove them.
- Routine hosting logs: diagnostic and security logs expire within 7 days. Account-linked records held separately are included in the deletion process.
- Database recovery copies: residual copies may remain for up to 30 days. They are not used for normal gameplay. If a backup is restored, we reapply completed deletion requests before making the restored data available.
Data saved on your devices
Deleting your online account does not remotely erase guest progress or saved copies on your devices. To remove them, clear Radiant Blocks app storage in your device settings and clear site data for radiant.faithappbox.com in any browser you used. This erases local progress too.
Clearing app storage or uninstalling the game by itself does not delete your online account. Send the request above for account deletion.